Let's write it big and bold: Buying Facebook like is wrong and can damage your business! So we won't even mention it here (all the details are in our ...
Categorizing companies in this way, we discovered that CX leaders reported much higher revenues than their counterparts.
This section is more about what you must not do rather than what you must do. There may be times when customers might catch you off guard and ask you ...
Hosting an event is always a challenge for a company, it means investing time, money and effort to succeed. Creating and planning it can be hard work – but ...
It not only captures the store owners' personal experience in the industry and demonstrates their expertise, but also pits them against the status quo and ...
A unique selling proposition (USP) is the one thing that you can offer to your clients to help you stand out. It answers one specific challenge faced by ...
“We see our customers as invited guests to a party, and we are the hosts. It's our job, every day to make every important aspect of the customer service a ...
Epic Games, the developer of Fortnite and the widely used game-making software Unreal Engine, is about to start selling other companies' games, too.
I will wait a couple of days for you to pick which you think is best and tell why. When I judge them, I think about the purpose and the audience.
As with every marketing method you undertake, timing is critical when it comes to asking for referrals from your customers. Therefore it is important for ...
Knowing your ideal client is essential. It will guide you in aligning your personal brand so you become relatable and appealing to your target audience.
But that's not all—Mature companies also have very clear priorities and trusted methods they rely on when it comes to executing a successful CX strategy.
The most natural way to handle this is to share data between departments in your organization, or at the least allow everyone to access data systems.
In any case, make sure your users have the opportunity to view and share it easily from their inbox.
Cyber risk in consumer business Consumer businesses discuss the six main cyber risk challenges they face today
Customers will see and value your empathy and honesty. Being honest with yourself about your business performance is the effective way of improving the ...
43% have the same amount and 12% have fewer clients. The outlook for the industry is looking positive overall.
LinkedIn has adopted some of the content spreading techniques that make Twitter so valuable, and they've started copying some of Facebook's unique audience ...
Taking care of the elderly or those with disabilities in the aged care industry may be one of the most demanding and challenging jobs within the health care ...
Steer the conversation toward a positive outcome with use positive language. Focus on the solution. Thank customers for their patience, understanding, and ...